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A year on from the launch of WrB in London, the topic of Responsible Gambling has never been more of a focus for the whole gaming sector. There have been a number of notable challenges with self-exclusion, making it critical to continue the debate between Pan-European operators and regulators in order protect players and industry alike. 

This year's World Regulatory Briefing: Responsible Gambling Innovation will gather a European audience to discuss the validity of current responsible gaming methods, smart ways of segmenting and analyzing data, integrating CSR, CRM and responsible gaming as well as discuss future regulatory requirements across Europe. To meet with the most influential multi-channel operators, law makers and associations to discuss the continued evolution of responsible gambling, join IAGA and Clarion Events this September in London, UK.

IAGA members receive a 15% discount off registration: to register, click here and don't forget to use Discount Code WrB/IAGA/15

Thursday, September 8

9:15 - 9:30 a.m.

Welcome & Opening Comments

9:30  – 10 a.m

Responsible Gambling & the Bottom Line 

  • How can the industry develop responsible gambling strategies to create shared value for all stakeholders? 
  • How much is public perception and transparency affecting operator margins? 
  • How can operators and regulators put themselves into the mind of the consumer?
  • Integrating sustainability, communications, CRM and responsible gambling.  

Moderated by John Hagan, Deputy Chairman of GamCare, Chairman of the Industry Group for Responsible Gambling & Partner, Harris Hagan, the panelists include: 

  • Roger Parkes, Global Head of Compliance, Betway
  • Jan Jones Blackhurst, Executive Vice President of Government Relations and Corporate Responsibility, Caesars Entertainment
  • Simon Planzer, Partner, Planzer Law 
10 – 10:45 p.m.

Self-Exclusion Panel 

  • National & International self-exclusion policies - Lessons learned 
  • How effective have self-exclusion policies across Europe been since many jurisdictions implemented them? 
  • What is the current state of play for operators?
  • What successes/challenges have come out of the first year of implementation? 
  • Is self-exclusion the most efficient way to prevent problem gambling? 
  • Integrating sustainability, communications, CRM and responsible gambling 

Moderated by Peter Hannibal, CEO, The Global Gaming Business Group, the panelists include:  

  • Stella Dalton, Head of Education & Prevention, GamCare 
  • Richard Wade, Director of Compliance & Responsible Gambling, Rank Group PLC 
  • Tracy Damestani, CEO, National Casino Forum 
10:45 – 11:15 a.m.

Networking Break

11:15 – 12 p.m.

Responsible gambling innovation: Creating a unique structure for Pan-European data and analytics sharing 

  • What is the current status of European collaboration on responsible gambling? 
  • How can the European gaming industry work together to avoid over-regulation? 
  • What data challenges are there to consider? 
  • Different regulatory perspectives from around Europe 

The panelists include: 

  • Daria Petralia, Head of Remote Gambling Office, Agenzia Delle Dogane e Dei Monopoli Claire Pinson, European and International Affairs Officer Presidency, ARJEL
  • Peter Murray, Head of Gaming, GB Group
12 – 12:30 p.m.

UKGC Keynote: Sarah Harrison MBE, CEO, UK Gambling Commission

12:30 – 1 p.m.

CSR in Gaming: Integrating responsible gambling and social responsibility to create a sustainable business model, presented by Laura De Silva, Founder & Director, Silver Fish CSR 

1 - 2 p.m.

Lunch

 2 - 2:45 p.m.

Drawing on experience from other industries around self-regulation, sustainability, CSR and effectively communicating with all of your stakeholders 

Moderated by Laura De Silva, Founder & Director, Silver Fish CSR, the panelists include: 

  • Kay Perry, Programme Director & Head of Regulatory Affairs, The Portman Group 
  • Lauren Iannarone, Head of Corporate Responsibility, Playtech
 2:45 - 3:30 p.m.

Responsible Gambling Innovation panel

  • Interaction versus intervention 
  • Do we know the difference in behavioral activity on different surfaces
  • When is it appropriate to intervene over interacting via reality checks etc? 
  • How do we effectively deploy big data and create algorithms that will innovate RG strategy? 
  • Building your RG technology around risk assessment 
  • Getting into the mind-set of the consumer 

The panelists include: 

  • Kira Mendelsohn, Head of Regulatory Affairs & MLRO, Sky Betting & Gaming 
  • Dirk Hansen, CEO, GamCare 
  • Alison Gardner, Head of Corporate Responsibility, Camelot 
  • Graham Weir, Head of Responsible Gambling, Ladbrokes 
3:30 - 3:55 p.m.

Networking Break

3:55 - 4:25 p.m.

Consumer safety and data analytics in an online environment: Unibet Case Study presented by Maris Bonello, Responsible Gambling Manager, Unibet

4:25 - 5:05 p.m.

Creating a segmented responsible gambling approach to target different risk groups 

  • Moving away from a one-size fits all RG strategy 
  • Establishing different risk profiles of consumer and targeting them with RG tools 
  • Reassessing advertising and marketing strategy to be compliant and exclude vulnerable groups 
  • Examining the convergence between anti-money laundering and responsible gambling
  • Creating consumer friendly reality checks that speaks their language 

Moderated by Malcolm Bruce, Founder & Director, Gambling Integrity, the panelists include:  

  • Lee Willows, Founder & Chief Executive, YGAM 
  • Simo Dragicevic, CEO, Bet Buddy
5:05 p.m.

Closing Remarks